Virtual Water Cooler

Last month I had an article (‘It’s about who knows you’) published in InTheBlack, CPA Australia’s monthly magazine.  I was very happy with that for two reasons – firstly it was a paid commission article, which is always nice, and secondly they kept my title.  In all my experience of writing articles and publications, that has almost never happened. 

The June 2008 article is about the issues around social networking and what can happen when people aren’t careful with such websites.  Since InTheBlack paid me for it, I’ll wait a little before I post the whole article – although my favourite pull-quote that was used was:

“Some people do not like candid photographs of themselves pole-dancing or imitating a fascist dictator being made available online”

The first one is a veiled reference to a certain swimmer, and the other is a reference to… well, a company that I contacted at least four months ago and said that perhaps they might be embarrassed about that photo.  Apparently, so far, they’re not. Which I happen to think is silly – particularly given the sensitivities of some of their clients – but perhaps I’m overreacting.  Still, I’d personally rather keep my renditions of Deutschlandlied and impersonations of Joseph Goebells at cocktail parties quite private thank you very much.

At any rate, the second article has now been published (‘Virtual water cooler’) and I have to say that by the time the InTheBlack graphic guys have finished with it, they always come up looking like roses.  I like the introduction they added at the top of the article:

“Ignore social networking sites at your peril.  Keeping an ear out for quiet murmurs of your customers online is a better strategy than waiting for them to yell

So this month’s issue is out – I’ll post the full article in about a month or so.  Look for it in your mailbox:

 

Doing my PhD

Well for a long time I’ve been fascinated by business – did my Commerce degree at UQ in 1991 – I tortured myself a fair bit by deciding to do the Honours course.  Which was nothing like I thought it would be, and was certainly the hardest year of my life (so far) work-wise. 

Graduating in 1991 was not a good time.  Today, you graduate, you get paid $40,000 minimum, and the accounting firms fall over themselves to have you work for them for 2 years before you do the London thing.  In 1991, it was quite the other way around. So I didn’t work for an accounting firm.  Or a bank.  Who, in their wisdom, had decided the world actually really didn’t need accountants.  They were protecting their profits, but probably didn’t do too much for the profession. 

I worked in private schools for 5 years before realising that I probably didn’t want to stay in the same role for another fifteen years (advice I actually received – I was ‘too young’ to be promoted any more 🙂 – try that on today!).  So I went looking somewhere where being 27 was not considered a career choice!

I did my Masters in Information Systems in 1996 (finishing in 2000), again at UQ.  I became a CPA in 1997.  That opened up the door to consulting in business systems with both Horwath and then BDO Kendalls when Horwath merged into BDO Kendalls locally.  I joined the ITM CoE in 1998, and became its chair in 2002 after Tony Hayes moved on. 

I mostly loved BDO Kendalls as a firm – of course, we had our moments, but I was there for ten years so something must have been OK.  It’s a great accounting firm, with very talented and hardworking people.  Unfortunately due to family commitments and the need for long hours, I couldn’t stay there forever so it was best I leave and strike out on my own.  That has mostly worked well, although again that’s had its moments.  It’s reaffirmed my understanding of the need for cashflow in a small business in its growth phase, particularly during that all-important startup period!

Where’s this going?

Well, as part of my new-found life, which still very much involves consulting, but not trying to juggle family responsibilities and a national firm, I’ve done a little bit of lecturing from time to time (mostly QUT).  Which has been interesting and has lead to other things.  When I left, though, the plan was to work as a part-time lecturer as a sort of base job. 

I’ve since discovered that, in reality, to do that you mostly need to either have a PhD or be doing one.  I also found out the pay-rates for academics – even in IS, academics are paid less than the tealady in a commercial firm.  When a web-designer with four years experience commands a $70K package, and an associate lecturer gets $54K, there’s an economic imperative at work.

Fortunately I’m not entirely motivated by money – I like to do new things, interesting things, relevant things. Searching out mobile phone plans for clients is not necessarily my cup of tea (not one of my banner-moments in the past!).  Im a tad more ‘big-picture’ than that.  So I approached UQ about doing my PhD, and they just happen to have a scholarship going for a PhD student to review the impact of IFRS (International Financial Reporting Standards) on IT audit methodologies (see here, at the top of Page 54).  It’s almost exactly what I’m interested in, involves working with the auditors-general around the country, and it’s important (that’s why it’s one of those rare things, a PhD with funding – not a lot of funding really, for what is needed, but funding nonetheless). 

Peter tells me he’s after someone ‘mature’ to do the work – so maybe I’ve shaken off those baby-faced looks from when I was too young be promoted :).  Had to happen eventually I guess.

Personally it suits me to part-time consult and work on this topic.  It’s not quite exactly what I’m interested in, but half the work of a PhD is coming up with a topic, and here it is laid out for me on a platter, with funding and research subjects on the side.  So – I’ve said I’m up for doing it

So – I’m told an office is involved, and that I’ll have to be at UQ a fair amount of the time, but that is fairly flexible and it’s really about outcomes. The picture below is of the building at UQ where I’ll be spending most of my time.  I’ll have to buy myself some suspenders and jeans now that I’m working in academia.  There is a coffee shop and it’s a wonderful location (parking is kind of poor but we’ll deal with that and how bad could it possibly be (gak! famous last words!).

For any clients reading this, please note that I’ll still be available for consulting work – for most clients, pretty much on the same basis as before.  You won’t notice the difference, I promise, and in the meantime I get to work with some great people on a big-picture topic area of interest.  In fact, it’s a topic that’s just crying out for consulting and linking with the business community.

Guess that’s why it’s a linkage grant then, huh.

Don’t be the Llama Loser: Social Networking Websites, your business, and your career

Yesterday I had the pleasure of presenting to the CPA Australia IT Discussion Group on the topic of social networking websites, and how they can affect your business and your career. If there’s one crucial message, it’s that you need to be judicious about what you put on the internet, use the privacy options on Facebook/MySpace, monitor the internet using tools like Google Alert, and be honest and transparent in your dealings with clients online.

Oh, and I think it is essential that all right-thinking adults reconsider their decision to vlog naked…

The presentation is provided below as a PDF. Astute members of the audience will note that I removed the photograph of my wife and I on top of a mountain – for the sake of the children.

This is a companion piece to two articles I have written for InTheBlack magazine (CPA Australia’s journal). The first article (“It’s about who knows you”) is in the June issue, and the second article (“Virtual water cooler”), which is scheduled for July 2008.

The presentation was a lot of fun – please feel free to leave feedback if you attended. I know we went a bit overtime – mostly because of a venue mixup and, to be frank, I had too much material :). It was great to present this on the day that I received notification that I’m now an FCPA.

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The purpose of this blog

Well since I’ve been brave and courageous and gone out on my own, it seems about time to reconsider how I use my blogs and their roles. I have now created my business – Applied Insight Pty Ltd – and its focus is on providing advice to clients on using their information systems better (to reduce risk, to enhancing and delivering benefits, and to align IT activities with the business). That business of course has a website and of course its own blog.

I want to keep both blogs going and so what I will do is post IS-related posts (serious ones, unlike pigeonrank ones) on both the Applied Insight blog (so that that blog is a good resource) but also onto this blog (because I can’t guarantee I’ll keep both blogs looking like a busy highway). The personal blogs and less relevant blogs will only be posted on notitia ratio procuratio.

If anyone is wondering why the material is in both spots – it’s because I’m principal author for both blogs and so I get to violate my own copyright…

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Information Management is the new Black

Dr Kate Andrews is a partner at BDO Kendalls (QLD), and Kate’s area of specialty is intellectual capital and knowledge management.  Kate looks for very practical outcomes from knowledge management to benefit the business, and I can’t recommend Kate highly enough as a KM practitioner.  Kate and I, though, often work with clients together in the area of information management and knowledge management.  There are a great number of aspects to a knowledge management strategy that are very relevant to business, and a great many of these aspects are extremely interesting, engaging, and fire the imagination of clients.

Perhaps unfortunately, information management is not, perhaps, shall we say, the most sexy of aspects of knowledge management to pursue.  Unfortunately for those that are really intrigued by the more exotic aspects of KM, information management is the absolute foundation building block of a successful knowledge management strategy.  It is very difficult to manage your knowledge if you can’t manage your information.  And so Kate and I frequently work together in the area of knowledge management and information management to get good client outcomes.

The most practical application of information management that we have found is the framework adopted by the Government Chief Information Office in New South Wales, although these have now been withdrawn from circulation and are in the process of being revised.  These identify specific activities around audit, copyright, framework, inventory, liability, data quality, and information custodianship.  BDO Kendalls uses this framework to provide an information management strategy based around our usual approach (three month milestones, defined work programs, and capability growth for the business in the area of information management for critical information types). 

One of the major variations we use to the NSW approach is that today we think more seriously around the use of a folksonomy instead of a formal taxonomy.  Although it – to my logical accountant brain – is illogical and irrational and makes no sense whatsoever, we find that this approach gives our clients 80% of the benefits for 20% of the effort (well, approximately – there’s never an argument with the pareto principle is there?). 

Future information management posts will provide an overview of information management and build a library around the topic.ÂÂ