Introducing a guide for delivering ICT Services in SME’s

Some time ago as part of my commitments to the CPA Australia IT & Management Centre of Excellence, I was the primary author for a new guide called ‘Delivering information and communications technology services to small to medium enterprises’.  This guide joins the CoE’s other major publications on IT Governance and Business Management of IT in helping businesses manage today’s IT. 

Although I’m listed as the primary author, the new publication draws upon the combined experience of the CoE in making sure ICT does those things that the business needs doing.  Case studies are used to illustrate the advantages and disadvantages of using in-house, managed service provider, or completely outsourced approaches.  A practical approach to managing ICT in an SME so that the business can get what it needs from ICT is provided. 

This new guide is now available for free download on the IT Business Management section of the CPA Australia website. 

Please click the picture below if you’d like to download the complete publication. 

For reference, the other publications that are available are the ‘Business Management of IT’ guide and the ‘IT Governance’ guide:

 

The last two publications are available from the CPA Store.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.