Could You Say That Again?

Going back through my old papers, I discovered this (rather more accessible, although it’s still research) version of my thesis on Information Request Ambiguity. A riveting read? Probably not, but it’s a good source for anyone wanting to take a look at the theoretical underpinnings of internal communication and its potential commercial effects.

In case you’re wondering, information request ambiguity is when there is ambiguity in a request for a report to be written by a third party. Information Request Ambiguity is a mouthful, but it’s probably more professional-sounding than calling it the “Are you sure that’s what you want?” factor.

This paper was presented at the International Conference in Information Systems in 2001. We are repeating the experiment and hoping to publish in a first-tier journal “real soon now”. The main rationale for the research was to identify the different types of ambiguity, and what their likely effects are (e.g. accuracy, mistaken reporting, etc).