Emerging Online Social Communities and Emergency Services in a Connected World

The following was a ‘joke’ abstract I wrote on Facebook (yes I know – get a life), and was inspired by a Queensland Police Service Media posting in relation to a specific incident.

When you are writing a paper I always finds it helps to write the abstract first – at least to clarify the purpose of the paper.  Obviously, you rewrite the abstract later.

This study develops a theoretical model from a comprehensive literature review to identify factors relating to the successful building of online communities. The developed theoretical model is then considered in the important context of emergency services and their extension to the online world. The theoretical model undertakes a secondary data analysis of material published in the public domain by these public service entities in light of the theoretical model. This qualitative analysis is supplemented through consideration of quantitative measures of the success of these communities through espoused key performance indicators such as number of ‘followers’, community engagement (measured as percentage of respondents sharing, liking, and commenting upon announcements), and time to resolution.

The mechanisms of success are explored through the qualitative analysis of the material and depth of comment made through publicly available social media. This study contributes to the practical understanding of public sector emergency services response in an online environment, and furthermore provides a theoretical framework for the consideration and extension of social media effectiveness in the current integrated social world.

Unfortunately QPS delete some of their posts when there is no longer a public benefit arising (e.g. they found someone they specifically named) – which makes getting some of the numbers a little more difficult.

I was reminded of this because of this call for research students at QUT:  http://networkedblogs.com/wvQqn

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Mac OSX, Scrivener and Word for Academic writing

Well, about 18 months ago I bought a new Macbook Pro.  I had sworn that Mr Gates’ hegemony had to deliver on Windows 7, and, although it was OK, it was not quite to the standard I wanted.  So I thought that, as I am currently doing my phd full time, it would be a good idea to try out this Mac thing full time. On account of how my need for my computers to play well with others on a corporate network is less.

And, speaking as a Windows user of long standing,  generally it’s been a Good Thing.  Sure, the Macbook was expensive compared to the Windows equivalents, but then the software is generally cheaper and OSX just feels more bulletproof.  Of course, software development is a bit harder to get into (but then AppleScript is very good), but at least when Office 2011 came out they brought back VBA for Mac Office.  Thank goodness!

And there are two items of software on the Mac that I have coveted and used a lot since converting to the Mac side. Devonthink Pro is one that I have just not managed to find an equivalent for – which should be the subject of a future post – and Scrivener is the other.  In fact, I made a video on YouTube and a post here on my blog, and since it’s consistently my most popular blog post and video by a mile, there’s a lot of love for it.

So, I have adopted Scrivener for writing.  And it’s a great all-round writing package.  The structure, the mechanism behind it, and the ability to compile to many formats (including ebook) and slice-and-dice your writing is wonderful.  I of course also have Office 2011 for ‘other writing’ and for final formatting.

The default for most phd candidates is of course Word, and on the Mac that’s periodically been a beast competent at short writing but not so good at long writing.  However, I have recently been using it to write a large report for a client (55 pages, 20,000 words)  and in the space of 24 hours it lost me 6 hours’ (yes, even with auto recovery files being saved every 10 minutes).  I would be editing and moving text around in Microsoft Word and then I’d get the spinning wheel of death (see – I have turned into a Mac user). Word would just end up not responding.  And when you’re consulting for a client that is paying hourly, losing that many hours is not much fun for your hip pocket. Nothing like the market’s invisible hand to make you think about your software choice.

Turns out there is a bug with the ‘Smart Cut-and-Paste’ function – go to /Word /Preferences /Editing Options and turn off Smart Cut-and-Paste and that problem with Word in Office 2011 crashing should go away.  After I found that tip I proceed to write for a week without a single crash.  I had been blaming it for EndNote incompatibility but this document wasn’t using that and I’d disabled that functionality.

So.  Word on the Mac can be made to work.  Although you can still lose work, and it is dependent upon you regularly saving your document if you want to avoid wholesale problems (and saving is slow on Word).

And so to Scrivener.  I love Scrivener.  Mostly.  The structured approach is good and the ability to move your text around is fantastic.

However – there are several issues for academic writing.  Graphics were a problem for a while but I worked out you need to draw your diagram in another package (e.g. Powerpoint), save to PNG, import the image, and then scale the image to consistently be the width of the page (411 pixels, incidentally).

Firstly – and insurmountably – you do have to play with the world of others if you are a co-author with people.  If you are the primary author, then you can compile, send it to your co-authors, and have them mark it up with changes for you replicate in your document.  But it’s a bear if your supervisor says, ‘Just give me the electronic copy and I’ll finish the report for you’.  Particularly since styles and text tags (such as the <$n:table:demographics> table you have on page 6) don’t translate to tags in Word – when they are expecting these things.

Secondly – and I suspect uniquely to academic writing – Scrivener’s tables, well, there’s no better phrase to describe it:  Scrivener’s tables suck.  Mostly because if it’s anything other than a straight vanilla table with no merged cells and so on, aligning tables is pedantic.  And I know that that’s because it’s really OSX’s tables.  And I know that Microsoft Word’s tables are proprietary and thus evil.  But, the tables just cannot be made to work.  I had gotten to the stage where I would do the tables up specifically in Word, and then import the RTF document (putting all the tables in their own sub-directory, with the same name as the $n:table reference in Scrivener) into Scrivener.  And that sort of worked when it was compiled out.  But sort of not.

Thirdly, a lot of academic papers come with arbitrary word limits and requiring submission in Word.  I have just had a paper accepted at AMCIS that was ’5000 words including tables and references’.  Great – so I have to compile with EndNote every time I want to know how many words this thing is (noting, I suppose, this is really a function of EndNote’s sulkiness and thus you have to do this with Word too).  But you end up compiling from Scrivener to RTF, formatting EndNote tokens, saving to DocX and then reviewing the final output and changing a word on page 4 – and now you have two copies of your paper.  Sigh.  So you track change that paper, and then re-input your changes back to Scrivener later… which is every bit as painful as it sounds.  And if you then edit the paper in Scrivener, you’ll have to re-do all that formatting again.

Finally – it is in the nature of the academic to procrastinate.  If a paper is due at 5pm, then at 4:55pm you will be madly checking the format.  One of the great things Scrivener does is separate the writing from the formatting.  But the formatting is integral – presentation is communication.  Formatting the paper can take Quite a While.  And as Styles in Scrivener don’t work as they do in Word, a decision to make your section headings 18 points instead of 16 points can really wreck your day.  This is a problem when you are up against a tight deadline.

So… I am conflicted with Scrivener.  I think that for writing the Great Australian Novel it is the perfect tool.  And being able to compile different versions of the same document is excellent as well.  However, there are a few issues that I am trying to get my head around to make it work for academic writing. I just may have to accept that I do not have the time to do that and thus may need to ‘stick with Word’ for my PhD.  As a bit of a ‘new tool’ buff, and being able to see the advantages of Scrivener, that hurts, but more procrastination just isn’t an option when you are past the journey to knowledge and wanting to graduate.

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Parenting, babies and sleep deprivation: what parenting is really like

A very good friend is going to be the proud father of a bouncing baby…  Very soon now.

However, none of us are too sure if he’s up for baby sleep deprivation.  He posted recently that “baby has nothing on this post-operation insomnia – I keep waking up at freaking 3am.”

As a helpful and supportive mate, I felt I should tell him what it’s going to be like.

“Mate, baby will have everything on this. It will be 2am, the baby has been crying for two hours, mum will be vomiting in the hallway having caught gastro from a kid in mother’s group. You will learn the precise number of seconds it takes to microwave a bottle to the right temperature. You will learn to distinguish vomit stains from strained pumpkin, which is quite a feat as strained pumpkin basically is vomit. You will become a master in the art of nappy-changing avoidance.

You will wake at 11pm, 1am, 3am and then 5am. You will want to stab friends who tell you that their child slept through the night. You will marvel at doctors who say that waking up at 5am is in fact “sleeping through”. Actually you will tell them to go f@#$ themselves.

And then you will realise that this is your life until about, say, 2014. You will scream and yell, but you will do this, you will love it. Well, except for the strained pumpkin part.

But frankly, I have to say, the baby has game when it comes to sleep deprivation. Baby has everything on this.”

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Poverty in Australia

A friend of mine on Facebook posted up a quote:

“You need only do three things in this country to avoid poverty – finish high school,marry before having a child, and marry after the age of 20. Only 8 percent of the families who do this are poor; 79 percent of those who fail to do this are poor.”

William Galston, Clinton White House

He wondered whether the states would be the same in Australia; that question intrigued me to investigate the differences atwixt here and there.:

Current poverty rate in the United States is 15.1 percent. The measure is based on income received – $22,350 per annum for a family of four, or about $428 per week.

http://en.wikipedia.org/wiki/Poverty_in_the_United_States

Source: http://www.politifact.com/truth-o-meter/statements/2011/nov/09/newt-gingrich/gingrich-says-more-americans-are-poverty-today-any/

Poverty rate in Australia is also based on income received. However, here the poverty level is defined by the Henderson Poverty Index from the Melbourne Institute (based upon the Henderson inquiry of 1973). Using this basis, the Poverty Line in Australia is $776.71 per week for a non-working family of four, or about $40,528 (as of September 2011).

Source:
http://melbourneinstitute.com/downloads/publications/Poverty%20Lines/Poverty_lines_Australia_Sep2011.pdf

The current estimate is ’1 in 10′ Australians, or 10%, live in poverty according to this definition.

Source: http://www.google.com.au/url?sa=t&rct=j&q=australia+poverty+line+2011&source=web&cd=6&ved=0CFUQFjAF&url=http%3A%2F%2Fwww.homelessnessaustralia.org.au%2FUserFiles%2FFile%2FFact%2520sheets%2FFact%2520Sheets%25202011-12%2FHomelessness%2520%26%2520Poverty%25202011-12%282%29.pdf&ei=JmI8T9iEOYrymAX75PXECw&usg=AFQjCNE6-BidGo40RScH_spCXdPaZVX4Gg&cad=rja

To put that lot in perspective, in the US you are considered to live in poverty if you live on $US428 per week for a family of four – poverty rate 15.1%. In $US, the equivalent Australian measure is $US823 – and our poverty rate according to that definition is 10%.

In Australia, the same non-working family of four is entitled to a welfare payments (again according to the Melbourne Institute as above) of $686.41 per week. I believe I am correct therefore in saying that Australia has a welfare system that prevents people from being in the situation that does not even begin to define poverty in the United States as welfare payments exceed US’s threshold. So in my brief sojourn into the world of social welfare research (rather than my actual research), there are three measures of poverty:

  • Objective – you earn less than this, you don’t have enough to survive on the staples with. For this kind of poverty, dumpster-diving is a way of life.
  • Relative – you earn less than a majority of people in your country, so you live in relative poverty (x-boxes aside). For this kind of poverty, surround yourself with friends who are less well off than you.
  • Subjective – you feel like you don’t earn enough to live off. This is everyone, because everyone defines someone else as rich if they earn about 10% more than you do.

When I look at the toys my kids get compared to what I got growing up, and then they announce ‘I’m bored’ – well, I could just throttle them :) . I can tell you, I didn’t break my Christmas presents on Christmas day – heck, I still have my Christmas present radio from 1986 (it’s looking a bit battered and I’ve finally retired it).

In the States, too, the point was made that the wage arrangements allow wait staff at cafes etc to be paid $3 and make up the difference to the minimum wage via tips.  Apparently if the waitstaff don’t get sufficient tips to make the minimum wage the employer is supposed to cover it.  Apparently, a lot of people don’t know that rule (thanks Sam!).  And Sam also pointed out that there are a lot of ‘private/public benefits’ of the welfare state – she has had to buy a more expensive house in a ‘good’ area, and security firms are a way of life in some parts of the US, due at least in part, probably mostly, to the grinding level of poverty and the complete lack of a welfare safety net.

To be clear: I think it’s a good thing to have safety net. I also think its a good thing to have a high-ish minimum wage. You hear of unskilled people in US working huge hours and getting paid next to nix. I’d rather they had training options available to build a future for them and their family. Sam also pointed out the difference between purchasing power in Australia and the US; that’s very true, especially given housing costs here versus there.  Nonetheless I think the overall conclusion remains – Australia is much more insulated from ‘real’ poverty and thus the Occupy movement here in Australia is not quite full of the 99%ers.

So, just wow. Two countries alike in many ways and yet so very very different.

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Aw Geez.

Aw geez. Just heard of the death of a geeky professional lady I used to work closely with. Yes, the Big C. She kept an anonymous blog detailing all her symptoms and everything. Reading it now I just want to make a comment on her blog and then thought, nope, too late. She can’t read it. 

She went out for dinner on 12th November and died peacefully four days. She was always such a good operator, even her anonymous blog is well written and thoughtful. 

Damn.

www.anecessaryend.com

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